Return & Refund Policy

Request a return of an eligible item within 20 calendar days after confirmed delivery. Contact us within this period even if review is completed later.

This voluntary return window does not limit mandatory consumer rights.

Email service@lumqazix.com before shipping anything back.

• Your order number and checkout email.
• The item you wish to return.
• The reason for your request.
• Relevant photographs for damage, incorrect items, or description differences.

We will review the request and provide the appropriate destination and instructions.

For preference-based returns, items should be unused, complete, and in original condition, with tags, included accessories, and packaging where reasonably available.

Bags and luggage should show no travel use, stains, odors, altered parts, or customer-caused damage. Reasonable inspection of an item does not automatically remove statutory rights. Different conditions may apply to defective or incorrectly supplied goods.

Lighting and screens can affect displayed colors. Review listed dimensions before purchase. Significant differences from the product description will be reviewed.

Normal wear, misuse, overloading, and damage after delivery are distinct from faults present when supplied. Airline handling damage should also be reported promptly to the relevant carrier.

Do not automatically send merchandise to the registered business address. The return destination may be a separate fulfillment facility.

Follow the instructions supplied by support. Missing order identification or shipment to an incorrect destination may delay review without overriding statutory rights.

Preference-based returns may be excluded for clearly disclosed personalized or custom-made goods, gift cards, and final-sale items where permitted by law.

Product-specific exclusions must be disclosed before purchase. These exclusions do not remove rights relating to defective, incorrect, or misdescribed goods.

Contact us promptly with your order number and supporting photographs. Keep the item and packaging during review.

For a confirmed issue attributable to us, we provide an appropriate replacement, reshipment, refund, or return solution without additional costs caused by that issue.

Customers normally pay shipping for preference-based returns. For a confirmed error attributable to us, we arrange an appropriate remedy without making you bear additional costs caused by our error.

Original delivery charges for preference-based returns are refunded where required by law or stated in the approved resolution. No restocking fee is charged on an approved return.

Pack securely, include the order reference, use a trackable shipping service, and keep proof of dispatch. Do not send cash-on-delivery parcels without agreement.

Contact us if return tracking shows a problem. Responsibility for loss depends on the circumstances and applicable law.

After an approved return arrives, we inspect it and notify you of the outcome. Eligible refunds are normally initiated within 5–10 business days after receipt and inspection.

Your bank or payment provider may need additional time to post the funds.

Refunds normally go to the original payment method. If unavailable, we will work with you and the provider on a lawful alternative.

We do not require store credit instead of a money refund where you are entitled to a refund.

Exchanges depend on stock and the requested item. Contact support first. We will explain available options and any applicable price or shipping difference.

Request cancellation immediately. Cancellation cannot be guaranteed once processing or fulfillment has begun. No cancellation fee applies to an order successfully cancelled before fulfillment.

If an order has shipped, the return process may apply.

This policy does not exclude mandatory consumer rights, including remedies for defective or misdescribed goods and cancellation rights where applicable. Mandatory protections prevail over conflicting policy terms.