Contact Us

Include your order number and the email address used at checkout. Explain your question so we can locate the order and review your request.

Include the product name or link when asking about dimensions, materials, compartments, straps, handles, wheels, or available options.

For air travel, compare the listed product dimensions with your airline's current baggage requirements. Airline acceptance should not be assumed.

Contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description.

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and affected area.
• Photographs of the packaging and shipping label, if available.

Keep the item and packaging while we review the issue. For a confirmed error attributable to us, we will provide an appropriate replacement, reshipment, refund, or return solution without additional costs caused by that error.

Contact customer support before shipping an item back. Do not automatically send merchandise to the registered business address.

After reviewing your request, we will provide the appropriate return destination and instructions. Review our Return & Refund Policy for eligibility requirements.

We aim to respond within 24 hours. Requests requiring investigation with a carrier, payment provider, or fulfillment partner may take longer to resolve.

Phone: +86 15794971598