Frequently Asked
Questions
Find helpful information about lumqazix™ bags, luggage, product selection, orders, payment, shipping, tracking, returns, refunds, and customer support.
Products & Selection
Who operates lumqazix™?
lumqazix™ is operated by Xiamen Feiyue Yuntu Technology Co., Ltd.
What does lumqazix™ sell?
We offer bags, luggage, and related carrying accessories for everyday use, work, and travel. Available items and options are shown on product pages.
How do I choose the right size?
Review the listed dimensions, capacity information where provided, and carrying options. Compare these details with the items you plan to carry.
Are all suitcases airline approved?
Airline baggage limits vary by carrier, route, and fare. We do not guarantee universal cabin acceptance. Check the product dimensions against your airline's current requirements.
Will the color match the photographs?
Lighting and screen settings can affect displayed colors. If an item is materially different from its product description, contact support for review.
Are the bags waterproof?
Only rely on waterproof or water-resistance claims expressly stated on the individual product page. Do not assume every bag has these features.
Orders & Shipping
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation and any necessary verification. Busy periods may require up to 5 business days.
How long does standard U.S. delivery take?
Estimated carrier transit for supported U.S. destinations is generally 10–15 business days after dispatch. Order processing time is additional.
How much does shipping cost?
Available shipping methods and applicable charges are calculated and displayed at checkout before payment is completed.
Where are orders shipped from?
Orders may be fulfilled from our facilities or designated partners depending on stock and destination. The parcel origin may differ from our registered business address.
Will I receive tracking information?
Once an order is dispatched and tracking becomes available, shipping details are normally sent to the email address provided at checkout.
What if tracking stops updating?
Email service@lumqazix.com with your order number. We will review available shipment information and investigate with the relevant provider where appropriate.
What if a delivered parcel is missing?
Check the delivery area, mailbox, household members, reception, and carrier where appropriate. Contact us if it remains missing. A delivered scan alone does not prevent review of your claim.
Can I cancel or change an order?
Contact us as soon as possible. Changes depend on fulfillment status and cannot be guaranteed once processing begins. No cancellation fee applies to an order successfully cancelled before fulfillment.
Returns & Refunds
What is the return period?
Request a return of an eligible item within 20 calendar days after confirmed delivery, subject to our Return & Refund Policy . Mandatory consumer rights remain unaffected.
How do I request a return?
Email service@lumqazix.com with your order number, item, reason, and relevant photographs. Wait for return instructions before shipping the item.
Where should I send my return?
Do not automatically send merchandise to the registered business address. Customer support will provide the appropriate return destination and instructions after reviewing your request.
Who pays for return shipping?
Customers normally pay for preference-based returns. For a confirmed error attributable to us, we provide an appropriate remedy without additional costs caused by that error.
How long does an approved refund take?
Eligible refunds are normally initiated within 5–10 business days after receipt and inspection of an approved return. Your payment provider may need additional time to post the funds.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and photographs. Keep the item and packaging during review. A confirmed error attributable to us will receive an appropriate remedy.
Business Information
lumqazix™| Brand Name | lumqazix™ |
|---|---|
| Legal Company Name | Xiamen Feiyue Yuntu Technology Co., Ltd. |
| Owner | Yang Shaowei |
| Website | lumqazix.com |
| Business Address | Room 1702, No. 817 Haicang Avenue, Haicang District, Xiamen, Fujian, China |
| Customer Support Email | service@lumqazix.com |
| Customer Support Phone | +86 15794971598 |
| Customer Service Hours |
8:00 AM – 10:00 PM Daily China Standard Time (UTC+8) |